At the Haryana Wheelchair Cricket Association (HWCA), we are committed to ensuring that all merchandise, equipment, and materials purchased or distributed through our website are delivered promptly and securely. This Shipping and Delivery Policy outlines the terms and conditions for the shipment and delivery of orders placed with us. Please review this policy carefully before making a purchase.

1. Shipping Locations

• HWCA currently ships merchandise and other products within India.
• International shipping is not available at this time.

2. Order Processing

• Orders are processed within 2-3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email with your order details and tracking information once your order has been dispatched.

3. Delivery Timeline

• Standard delivery within India typically takes 5-7 business days, depending on the delivery location.
• Delivery times may vary due to unforeseen circumstances such as weather conditions, logistical delays, or regional restrictions.

4. Shipping Charges

• Shipping charges are calculated at checkout based on the weight, size of the items, and delivery location.
• For specific events or promotional campaigns, HWCA may offer free shipping, which will be clearly mentioned on the product or event page.

5. Tracking Your Order

• Once your order is shipped, a tracking number will be shared with you via email.
• You can use the tracking number to monitor the status of your shipment through our delivery partner’s website or app.

6. Delivery Issues

• Incomplete or Incorrect Address:
  Please ensure that the delivery address provided is complete and accurate. HWCA will not be responsible for delays or non-delivery due to incorrect or incomplete addresses.
• Failed Delivery Attempts:
  If the delivery is unsuccessful due to recipient unavailability, the courier service will typically attempt delivery two more times. After this, the package may be returned to HWCA. In such cases, re-shipping costs may apply.
• Delayed Delivery:
  If your order has not arrived within the expected delivery timeframe, please contact us at [email protected] for assistance.

7. Damaged or Missing Items

• Damaged Items:
  If you receive a damaged item, please notify us within 48 hours of delivery by emailing [email protected] with your order details and photographs of the damaged product. We will arrange for a replacement or refund as applicable.
• Missing Items:
  If any item is missing from your shipment, contact us immediately with your order details, and we will resolve the issue promptly.

8. Returns and Refunds

• For information on returning an item or requesting a refund, please refer to our Refunds and Returns Policy.

9. Bulk Orders and Special Deliveries

• For bulk orders related to HWCA merchandise or event materials, please contact us directly at [email protected] to discuss shipping timelines and costs.
• Special deliveries for sponsorship items or player equipment will be coordinated on a case-by-case basis.

10. Contact Us

If you have any questions or concerns regarding our Shipping and Delivery Policy, please feel free to reach out to us:

Haryana Wheelchair Cricket Association (HWCA)

• Email: [email protected]
• Contact Number: +91-9599799877

Thank you for supporting HWCA. We are committed to ensuring that your experience with us is seamless and satisfactory. Together, we continue to promote inclusivity and empower differently-abled athletes through the spirit of sports.