At the Haryana Wheelchair Cricket Association (HWCA), we are committed to ensuring transparency and trust in all our interactions with donors, sponsors, participants, and other stakeholders. This Refunds and Returns Policy outlines the conditions under which refunds may be provided and the procedures for requesting them. Please review this policy carefully.
1. Sponsorships
-
Non-Refundable Policy:
Donations and sponsorships made to HWCA are considered voluntary contributions to support our initiatives, events, and activities. As such, they are non-refundable once processed. -
Exceptional Circumstances:
Refund requests may be considered in exceptional cases, such as duplicate payments or errors in the transaction. These will be evaluated on a case-by-case basis. -
How to Request a Refund:
If you believe a refund is warranted due to an exceptional circumstance, please contact us at [email protected] with the details of your transaction, including proof of payment.
2. Event Fees and Registrations
-
Cancellation by HWCA:
If HWCA cancels an event for any reason, we will provide a full refund of any registration or participation fees paid. Alternatively, participants may choose to apply the fee toward a future event organized by HWCA. -
Cancellation by Participants:
If a participant cancels their registration:- More than 15 days before the event: A full refund will be provided, minus any processing fees.
- Between 7 to 15 days before the event: A 50% refund will be provided, minus any processing fees.
- Less than 7 days before the event: No refund will be provided.
-
How to Request a Refund for Event Fees:
To request a refund for event fees, please email [email protected] with your registration details and reason for cancellation. Refunds will be processed within 7-10 business days after approval.
3. Timeline for Refund Processing
Refunds, once approved, will be processed within 7-10 business days. The amount will be credited back to the original payment method. Processing times may vary depending on your payment provider.
1. Contact Us
For any questions or concerns regarding refunds or returns, please contact us at:
Haryana Wheelchair Cricket Association (HWCA)
- Email: [email protected]
We appreciate your understanding and cooperation as we work to ensure a fair and transparent process for all stakeholders.
This policy ensures clarity and trust, fostering a professional and user-friendly experience for all involved with HWCA.